Last Updated: 2026/05/25

ABN: 84 646 637 372
ACN: 646 637 372

1. Overview

Bachat Remit (“Bachat Remit”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our services, website, mobile application, or communicate with us.

All employees, service providers, contractors, and business partners handling personal information on behalf of Bachat Remit are required to comply with this Privacy Policy.

2. Information We Collect

To provide remittance and related financial services, we may collect the following personal information:

• Full legal name
• Date of birth
• Residential and mailing address
• Phone number
• Email address
• Occupation and source of funds
• Purpose of transaction
• Beneficiary details and bank account information
• Government-issued identification documents (Passport, Driver’s Licence, National Identity Card)
• Transaction history and payment details

3. Purpose of Collecting Personal Information

Bachat Remit collects personal information to:

• Verify customer identity in accordance with AML/CTF regulations
• Comply with AUSTRAC obligations and applicable laws
• Process domestic and international remittance transactions
• Prevent fraud, unauthorized activities, or suspicious transactions
• Maintain account security and service integrity
• Communicate service updates and transaction notifications
• Improve customer experience and operational efficiency

If you choose not to provide required information, we may be unable to deliver our services or complete transactions.

4. Methods of Information Collection

We may collect personal information through:

• Online registration and onboarding forms
• Mobile applications and website interactions
• Customer support communication
• In-person identity verification
• Email and telephone correspondence
• Third-party identity verification providers
• Financial institutions and payment partners

Where legally required, we may use government verification systems and electronic verification services to validate identification documents and customer information.

5. Anonymous Access

Due to legal and regulatory obligations related to anti-money laundering and counter-terrorism financing laws, customers cannot use Bachat Remit services anonymously or under a pseudonym.

6. Website Usage and Cookies

When visiting our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Website activity and interaction data

Cookies and analytics technologies may be used to improve website functionality, monitor performance, and enhance user experience. Users may disable cookies through browser settings, although some website features may not function properly.

7. Disclosure of Personal Information

Bachat Remit does not sell or trade personal information to third parties.

We may disclose personal information to:

• Banks and financial institutions involved in transaction processing
• Identity verification and compliance providers
• Government agencies and regulators including AUSTRAC
• Legal authorities where disclosure is required by law
• Technology providers and operational partners assisting our services

All disclosures are made only where necessary, lawful, and subject to appropriate confidentiality and security obligations.

8. Protection and Security of Information

We maintain strict administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure.

Security measures include:

• Secure encrypted systems
• Role-based staff access controls
• Two-factor authentication
• System monitoring and audit logs
• Secure data storage practices
• Employee confidentiality obligations

9. Marketing Communications

Bachat Remit may occasionally send customers updates, promotional offers, or service announcements.

Customers may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

We do not use sensitive personal information for direct marketing purposes without consent.

10. Accuracy of Personal Information

We take reasonable measures to ensure the personal information we hold is accurate, complete, and up to date.

Customers may request corrections to their information by contacting our support or compliance team. Updates will be processed within a reasonable timeframe.

11. Access to Your Information

You may request access to the personal information held by Bachat Remit, subject to legal and regulatory limitations.

Identity verification may be required before access is granted. Requests are generally processed within 30 days.

12. Privacy Policy Updates

This Privacy Policy may be revised periodically to reflect changes in legal obligations, technologies, or business operations.

The latest version will always be available on the Bachat Remit website.

13. Complaints and Privacy Concerns

Bachat Remit takes privacy concerns seriously and maintains procedures for handling complaints and potential privacy breaches.

We aim to investigate and resolve all complaints promptly and fairly.

Contact Information

For any questions, requests, or complaints regarding this Privacy Policy or the handling of personal information, please contact:

Bachat Remit
Email: [email protected]